Faq

Where do you ship to?

We currently offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your location.

How long will it take to receive my order?

Processing time is 1-3 business days. Delivery times vary by destination:

• Standard Shipping: 7-15 business days.
• Express Shipping: 3-7 business days (where available).

You will receive a tracking number via email once your order is dispatched.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipping.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn, unwashed condition with all tags attached. Return shipping is the customer's responsibility. Refunds will be issued to the original payment method once the return is received and inspected.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] within 30 days of receiving your order. Include your order number and the reason for the return. We will provide you with detailed instructions and the return address.

What items are final sale?

Items marked "Final Sale" during promotional events cannot be returned or exchanged for hygiene and inventory management reasons.

How do I find the right size for shorts, skirts, and tops?

Each product page has a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements with the chart for the best fit, as sizing can vary between styles.

What materials are your clothing made from?

We use a variety of high-quality, comfortable fabrics such as cotton, linen, polyester blends, and rayon. The specific material composition is listed in the "Product Details" section on each item's page.

How should I care for my FurahaNuru garments?

Care instructions are provided on the garment's label and in the product description. We generally recommend gentle washing in cold water and laying flat to dry to maintain the quality and color of your items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region.

Is my payment information secure?

Absolutely. Our checkout process is secured with SSL encryption. We do not store your full payment details on our servers. All transactions are processed through trusted and PCI-compliant payment processors.

I have a question not answered here. How can I get help?

Our dedicated customer support team is happy to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) for order-related inquiries. We strive to respond within 24-48 business hours.